Do you ship to all countries?

No. Currently, we only ship to the US.

How long does the shipment take?

Orders are shipped within one business day.

What if I want an earlier shipment or an expedited shipment and how much it would cost?

Buyers can pay for expedited shipping. The amount of the expedited shipping would vary depending on the location of the buyer.

When do you ship the order from your warehouse?

If the order is placed before 2:00 pm CT, then the order will ship out the same day of purchase. If not, then the order will ship out the following business day.

Who is your courier?

Fedex or USPS

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number will be provided together with the email notification.

Where is your warehouse located?

114 N Main Street, Junction City, AR 71749

I ordered two items but only received one.

Contact customer support.

Why does the shipment status shows unavailable or still pending? (especially with expedited shipping)

The tracking number has not been added to order yet.

I didn’t receive an order confirmation email.

Please send us an email immediately so we can check your order information and process any corrections with your order details if needed.

Missing package; tracking information says delivered but item not received or delivered to wrong address.

Contact customer support.

Modes of payment?

We accept credit cards (Visa, Mastercard, American Express, and Discover) and Paypal.

Do you have Cash on Delivery?

As of this moment, Cash on Delivery is not applicable to our store.

Can I change my order?

Yes, we accept any changes in an order. Please note that if you need to make any changes you need to contact our Customer Specialist within 1 to 2 hours of placing the order.

Do we have shipping fee?

We provide free economy shipping. Any other shipping options will be an additional cost.

What are the conditions of the items?

 Shoes

 

1. New with box
2. New without box - Item will not be in the original box
3. New with defects - Item is new and unused but we discovered an issue with it that makes not perfect and new.
4. Pre-owned - Item was a customer return or shows signs of wear.